This Privacy Policy explains how Zuup Pty Ltd (ABN 77 678 502 746), trading as "zuup", collects, uses, stores and protects your information when you use the zuup Roam app ("App").

Our registered office is in West Melbourne, VIC 3003.

For privacy questions, contact us at support@zuup.com.au.

By using the App, you agree to this Privacy Policy.

1. Information We Collect

We collect:

• Account details – your name, email, password, payment method.
• Charging data – session times, locations, energy used, cost.
• Device data – device type, operating system, app version, crash logs.
• Optional info – if you give us feedback, support queries, or opt into marketing.

2. How We Use Your Information

We use your info to:

• Provide charging session services through the App.
• Process payments and manage subscriptions.
• Improve the App, fix bugs, and roll out new features.
• Send you updates, notifications, and invoices.
• Meet our legal obligations (e.g., tax, consumer law).

3. Sharing Your Information

We may share info with:

• Charging operators (CPOs) so they can deliver charging services.
• Payment processors to handle secure transactions.
• Service providers who help us operate the App (e.g., hosting, analytics).
• Authorities or regulators if required by law.

We don't sell your data to marketers.

4. Data Storage & Security

• Your info is stored on secure servers, mostly in Australia (with some providers overseas).
• We use reasonable security measures to protect against loss, misuse, and unauthorised access.
• No method of electronic storage is 100% secure, so we can't guarantee absolute protection.

5. International Data Transfers

Some providers may store or process your info outside Australia (e.g., cloud providers in the EU or US). We make sure they handle it to standards consistent with Australian law.

6. Your Choices

• You can update or correct your account info via the App.
• You can delete your account anytime via the App.
• You can opt out of marketing emails by hitting "unsubscribe".

7. Accessing Your Information

You can request access to the personal info we hold about you, and ask us to correct it if it's wrong. Contact us at support@zuup.com.au.

8. Cookies & Analytics

The App may use cookies, tokens, or analytics tools to help us understand usage and improve performance. You can disable some of these via your device settings, but the App may not work as well.

9. Retention

We keep your info only as long as needed for the purposes above or as required by law. After that, we securely delete or anonymise it.

10. Children

The App isn't intended for kids under 16. If you're younger, you'll need a parent/guardian's consent to use it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available in the App. If the changes are material, we'll try to notify you through the App or email.

12. Complaints

If you've got concerns about your privacy:

• Contact us first at support@zuup.com.au.
• If we don't sort it, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.